Frequently Asked Questions

Orders & Payment

Do you offer Cash on Delivery?

Yes. You can pay in cash when your order arrives, anywhere in Pakistan. Secure online payment is also available at checkout.

How do I place an order?

Choose your product and size, add it to your cart and complete checkout. You can also order directly on WhatsApp (+92 330 9993577).

Delivery

How long does delivery take?

Orders are dispatched within 1–2 working days and usually delivered within 2–3 working days after dispatch. See our Shipping Policy.

Do you deliver outside Pakistan?

At the moment we deliver within Pakistan only.

Sizes & Exchange

How do I choose the right size?

Our chappals come in sizes 6 to 11. Check our Size Guide to measure your foot and find your size.

What if the size doesn't fit?

We offer size exchange on chappals. Please read our Return & Exchange Policy or contact us on WhatsApp.

Our Products

Are your chappals handmade?

Yes. Every pair is made by hand by skilled artisans in Quetta, using traditional Balochi, Norozi and Peshawari designs.

Are they made of genuine leather?

Our Norozi and Peshawari chappals are made from genuine leather. Balochi chawat sandals use suede or genuine leather depending on the design — the material is listed on each product page.

Where are the Afghan bags made?

Our handmade Afghan bags are embroidered by Afghan artisan families living in Balochistan. Each bag is made by hand, so small differences in colour and pattern make every piece unique.

What sizes do the bags come in?

Sizes are listed on each bag's product page. The Traditional Afghan Ladies Bag comes in Small (9×8), Medium (9×9) and Large (13×13).

How do I care for my leather chappals?

Keep them dry, wipe with a soft dry cloth, and store away from direct sunlight. Avoid soaking them in water.

Still Have a Question?

Message us on WhatsApp (+92 330 9993577) or visit our Contact page. We're happy to help.